Публикувано на: 22.3.2023 г.
Meet the team: Temenujka Georgieva, Contact Center and Payments Lead
Think you know Avon? Think again. We’ve been doing beauty differently for 135 years. From the scientists who mastermind industry-leading innovation in our labs, to the distribution teams around the world who make sure the lipstick is in the box and arrives safely; everyone in the team plays an integral role in supporting our global network of Beauty Advisers and transforming women’s lives through beauty.
Tell us about your career journey so far.
I embarked on my journey in Avon completely by chance. I submitted my CV for an already expired advertisement, but I thought ‘Why not… I’ve got nothing to lose’. So in 2008 I had a chance to join the big Avon family in Customer Service, a replacement position. I went through several units, but the longest being in Contact Center as an operator, about 10 years. Recently I have taken up the challenge of becoming Contact Center and Payments Lead, motivated to learn many new things and to help with my experience gained over the years in the company.
What do you do as Contact Center and Payments Lead?
My main role is leading the Bulgarian Contact Center and Payments team, supporting our Representatives, Sales Leaders and Zone Managers and building a strong partnership for X-functional resolutions with Representatives’ satisfaction in focus.
Can you share something that people probably don’t know about the company?
The Avon logo first appeared in 1928. The name originates from the river Avon, which runs past the birthplace of William Shakespeare, the favorite playwright of David McConnell, the man who established the company.
What is the most important career lesson you have learnt?
These are the 3 things:
- Everything is hard until you learn it.
- Nothing is as scary as it makes us think, so be brave.
- The details and small niceties are extremely important.
What would you advise young people looking for a career in a Contact Center?
One of the hardest jobs is working with people. We are so unique, with so many different emotions, ways of thinking and perceiving the world and everyday challenges. In most cases, in order to assist successfully the person with a problem on the other side of the phone, you need to have a great deal of patience, empathy, responsibility, psychology and listening skills. By starting work in a call center, a person can acquire or further develop all that would help them to communicate much better with people both professionally and personally.